Lovestone Cottages Montville

RATES:

We have recentlly renovated and each of our cottages offers rainforest and escarpment views. For a two-night stay, with breakfast included is $1,190. Brekfast includes a locally sourced breakfast hamper of free-range eggs, bacon, milk, fresh orange juice, creamy yoghurt, brookfarms cranberry and macadamia muesli and delicious sourdough bread. Each morning fresj hot pastries are delivered directl to your door.

Terms and Conditions Lovestone Cottages
These terms and conditions regulate both the booking you make and the occupation of your Cottage when you come to us.
These are the agreed terms

1. Definitions
"Cottage" means any of the three luxury cottages offered
for booking by us.
"Establishment" means all of Lovestone Cottages and
buildings including the grounds which is owned by us.

2. Basis of Contract
2.1. You acknowledge that upon booking you understand
exactly what is included in the services and you are
satisfied that the Cottage and services are suitable and
satisfactory for your requirements.
2.2. The Contract between us comes into existence only when
we write to you to confirm that the Cottage you want is
available. Your payment does not create a contract. If we
decline to provide a Cottage we shall immediately return
your money to your credit card or if requested to your
nominated bank account.
2.3. This agreement covers the terms of your booking and of
the occupation of the Cottage you have booked.
2.4. One or more notices in a Cottage you have booked or
around the Establishment may contain information or our
requirements as to procedures and behaviour. By
accepting this agreement, you are deemed to have
accepted these notices as being incorporated in this
contract, conditionally only upon your reading them. If you
read and do not accept any such term, you should speak
to a member of the Establishment staff immediately.

3. The price and payment
3.1. Prices are in the form of a package or per Cottage, are
inclusive of GST and include a complimentary fresh
breakfast hamper provided upon arrival and standard
cleaning. In the event that the Cottage requires more
than the standard cleaning you will be charged a
cleaning fee of $50 per half hour.
3.2. We reserve the right to charge an administrative fee in the
event you would like to alter your package deal more than
7 days after your booking.
3.3. If there is a discrepancy between the prices advertised on
our website and the website of any third party platform
then the prices on our website will prevail. Prices are firm
at the time of booking but otherwise subject to change
without notice.
3.4. Changes to ancillary guest services such as massages,
food hampers, flowers and any additional services
requested must be given 72 hours prior to provision of the
service. After this time no refund will be provided.
3.5. We accept payment by cash direct deposit, credit/debit
card (VISA or MasterCard). American Express cards are
only accepted in relation to third party agencies where a
commercial contract is in place between Lovestone
Cottages and that provider. In all cases we reserve the
right to pass on applicable credit card fees

4. Reservation and cancellation
4.1. Subject to clause 2.2, you may reserve a Cottage either by:
4.1.1 giving your credit or debit card details at the time of booking and paying the deposit equal to the first night of stay; or
4.1.2 paying for your Cottage in full in advance on your arrival by providing your credit card details or by direct deposit, either by telephone or by email message.
4.2. A Cottage is reserved up to 6pm on the arrival date unless you have made other arrangements confirmed with us in writing.
4.3. You may cancel a reservation of a Cottage at any time up to 5:00pm on the date 14 days prior to your arrival date.
4.4. If you cancel within the period specified above, we will refund any payment you may have made for the period cancelled. If you cancel later:-
4.5. you are not entitled to any refund of money paid unless the Cottage has been re-booked; and
4.6. if you have booked through a third party platform, you will be charged a cancellation or change of date fee of $50.
4.7. We may, in our absolute discretion, refund part of any money you have paid.

5. Pandemic
5.1. When mandated by Queensland Health and the Department of Tourism all guests will be required to check in on arrival using the Check in QLD app for Lovestone cottages. By completing this process, you acknowledge that you are complying with QLD Health Directive.
5.2. We offer a full refund to guests who book directly with us and in the event of a Queensland Government mandated lockdown. Our preference however is to find alternative future dates for your booking. Any refunds will be based on room rate and do not include credit card fees.
5.3. A contactless check-in procedure is available provided payment of the full booking price is completed prior to check-in. Check-in will not be allowed if this condition is not met.

6. Arrival and departure
6.1. Cottages are available from 3pm on the arrival date.
6.2. Please let us know if you are likely to arrive after 6pm.
6.3. Your Cottage must be vacated and you must check out by 11am on the day of departure unless agreed otherwise. If you do not fully vacate by this time, we may charge you overtime at $50 per half hour.

7. Our minimum provision
7.1. Our Cottages are subject to minimum three night stay over Long Weekends, Public Holidays, Christmas and Easter periods. In all cases weekend rates shall apply.
7.2. Minimum stay requirements are as follows:
7.2.1 two nights for local customers; and
7.2.2 one night for international customers.

8. Restrictions
For yourself and every person in your party, you agree that you will not:
8.1. Have more than 2 people per Cottage
8.2. bring any pet animal into the Establishment, except guide dogs for the blind or registered service dogs. All dogs are required to have own bedding material. A $250 refundable is required as part of the booking which will be refunded by direct deposit to a nominated bank account provided upon departure no damage has occurred.
8.3. smoke in any part of the Establishment buildings or grounds except for the Cottage veranda
8.4. transfer a Cottage reservation to any other person;
8.5. advertise, market or otherwise offer any Cottage for sale
either on its own or as part of a combined offer;
8.6. cause damage to any part of the Cottage, or any fixture,
fitting or furniture. If you do, you agree to pay us
immediately the sum we estimate as the cost of making
good that damage;
8.7. play loud or offensive music, create loud noises or use drones on any part of the Establishment; and
8.8. remove or take any plant matter from the Establishment.
8.9. No visitors are allowed on site unless prior arrangements
have been made with management. We reserve the right
to refuse your request under any circumstance.
8.10. At check-in you will be provided with a remote control for
the guest driveway gate. If this is lost or damaged, you
will be required to pay a fee of $100.
8.11. We are unable to cater for children of any
age.
8.12. We are unable to cater for group bookings or wedding
parties at this time
In the event that you breach any of the above restrictions, we
may terminate your stay immediately and you will be
entitled to no compensation.

9. Vouchers and Prizes
9.1. The same terms and conditions outlined in this document
apply to the use of Vouchers where these have been
provided as a gift to another person.
9.2. Vouchers are not transferable, cannot be redeemed for
cash and have an expiry date.
9.3. Recipients of Vouchers may upgrade the value of their
stay. For example, two weekday nights could be upgraded
to two weekend nights by paying the difference in room
rates.

10. Security of your credit card
10.1. We take care to make our website safe for you to use.
10.2. Card payments are not processed on a page controlled
by us. We use one or more online payment service
providers who will encrypt your card or bank account
details in a secure environment.

11. Disclaimers and limitation of liability
11.1. All implied conditions, warranties and terms are
excluded from this agreement.
11.2. You agree that in any circumstances when we may become
liable to you, the limit of our liability is the amount you have
paid us for your Cottage.
11.3. This paragraph (and any other paragraph which
excludes or restricts our liability) applies to our
directors, officers, employees, subcontractors, agents
and affiliated companies as well as to ourselves.
11.4. We will not be liable to you for any loss or damage to
guests property.
11.5. We will not be liable to you for any loss or expense
which is:
11.5.1 indirect or consequential loss; or
11.5.2 economic loss or other loss of turnover, profits, business or goodwill even if such loss was
reasonably foreseeable or we knew you might
incur it.

12. Your indemnity
You now agree to indemnify us against all loss, including
economic loss, caused to the Establishment, its staff, contractors, clients and guests, arising from:
12.1. your breach of this agreement;
12.2. damage to any Cottage, fixture, fitting or furniture by you or any person for whom you have made a booking;
12.3. any adverse affect you may have on any third party customer or client of ours, or any actual or potential booking by any such
person.

13. Miscellaneous Matters
13.1. In this agreement unless the context otherwise requires:
13.1.1 The headings to the paragraphs and schedules
(if any) to this agreement are inserted for convenience only and do not affect the
interpretation
13.1.2 Any agreement by any party not to do or
omit to do something includes an obligation
not to allow some other person to do or omit
to do that same thing.
13.1.3 These terms and conditions apply to all supplies
of Cottages by us. They prevail over any terms proposed by you.
13.2. If any part of this agreement is invalid, illegal, unlawful or otherwise incapable of enforcement:
13.2.1 that part will severed from this agreement and will be of no force and effect;
13.2.2 all remaining parts of this agreement will prevail and remain in full force and effect; and
13.2.3 no part of this agreement will be construed to be dependent upon any other clause or part of a clause unless expressly stated to be.
13.3. Any obligation in this agreement intended to continue to
have effect after termination or completion shall so
continue.
13.4. No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
13.5. This agreement is governed by the laws of Queensland.

These terms are protected by copyright.








































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